This Refund Policy explains how refunds are handled for payments made to Linear Bridge Limited, whether for consulting services or through our products, including RentIt. It should be read alongside our Terms and Conditions.
1. Consulting and development services
Payments for consulting, implementation, or custom development work are tied to the scope, milestones, and payment terms set out in the signed agreement or invoice for that engagement. Because this work involves time and effort already delivered, refunds are considered as follows:
- Amounts paid for work already completed and delivered are non-refundable.
- Amounts paid upfront for work not yet started may be refunded, less any costs already incurred.
- Where a specific refund or cancellation term is agreed in a signed contract or statement of work, that term takes precedence over this general policy.
2. RentIt payments
RentIt is used by owners, agents, and tenants to record and process rent and related payments. Refunds on RentIt are handled as follows:
| Situation | How it's handled |
|---|---|
| Duplicate or accidental payment | Eligible for a refund once verified |
| Payment made in error to the wrong unit or property | Eligible for a refund once verified with the property owner or agent |
| Rent paid for a period the tenant has occupied | Not refundable through RentIt — subject to the tenancy agreement between tenant and landlord |
| Dispute over the underlying tenancy or lease terms | Handled directly between tenant, agent, and landlord — RentIt is a payment and records platform, not a party to the lease |
RentIt facilitates the recording and processing of payments between tenants, agents, and landlords, but is not a party to the underlying tenancy agreement. Disputes about rent owed, deposits, or lease terms are between the tenant and the property owner or their agent.
3. How to request a refund
To request a refund, contact us at support@linearbridgeltd.com or via WhatsApp, with the payment date, amount, and reason for the request. We aim to acknowledge refund requests within 3 business days.
4. Processing time
Approved refunds are processed back to the original payment method through our payment processor, Flutterwave. Processing times depend on the payment method and bank, and can typically take between 5 and 14 business days after approval.
5. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
6. Contact us
Questions about a payment or refund can be sent to support@linearbridgeltd.com or via WhatsApp.